FAQs

Frequently Asked Questions

If you have received a Parking Charge Notice (PCN) and you are looking at appealing, please read these FAQs, which look at the most frequent appeals.

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We receive Registered Keeper details from the DVLA, and it is the responsibility of the Registered Keeper to ensure the address held by the DVLA is up to date and correct. Registered Keepers of vehicles need to ensure their address is updated not only on their driving licence, but also in their log book by completing a V5C form. https://www.gov.uk/change-name-address-v5c

We have a fair use ANPR policy, meaning if you make a small mistake when entering your registration mark on an ANPR Pay and Display car park our staff will spot the error and void the Parking Charge Notice (PCN).

We allow up to 2 digits incorrectly entered, anymore than 2 digits incorrectly entered and we will make a request to the DVLA for the Registered Keepers details for non payment as we can’t link the payment against the vehicle.

Every contravention is manually checked in our office.

If you have any problems with entering your VRM please ring our office – 03330 066 316

 

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). We, HX Car Park Management Ltd take the protection of data very seriously and we have implemented a lot of policies and procedures to work in line with GDPR and keep your data safe.

To view our policies please visit https://www.hx-pcn.com/privacy-policies/

 

As members of the IPC – https://www.theipc.info – We have a strict audit process we must adhere to before we are authorised to issue a PCN. We must submit documents to the IPC, These documents include –

  1. Landowner authority – A contract between HX Car Park Management Ltd and the landowner
  2. A site map to show where all our signs will be located
  3. To show which sign we will be using on this site – All signs are audited separate before this point.

 

We often get appeals asking for a copy of the landowner authority, due to data protection we can not give this document out, but shall the PCN be taken to court, then all the documents will be produced to the court and in the litigation pocess.

If the machine is not in a working order it is your responsibility of what to do next. The signs clearly state that enforcement takes place 24 hours a day, 7 days a week.

The options you have are

  1. Do not park on this car park as if you do so without paying, If you do then you are breaching the terms and/or conditions of parking. Our advice is to call our offie on 03330 066316 or to Park elsewhere where you can adhere to the terms and/or conditions of that land and not risk a potential Parking Charge Notice (PCN) being issued.
  2. Park without paying and displaying – If you do this, you are in breach of the terms and/or conditions of parking and you agree to pay HX Car Park Management Ltd £100 as per the signs

Tickets are not transferable between vehicles, most of our Pay and Display sites are monitored through ANPR cameras, the machins on these sites require you to enter your Vehicle Registration Mark (VRM) in full into the machine. This enables us to monitor the site to see who has paid and who hasn’t.

 

If you have been taken to the county court for failing to pay outstanding charges, then you would have been issued with a county court judgement (CCJ) If judgement was made in our favour. This will stay on your credit rating for a long time and will hinder, or even prevent, you getting any kind of credit.

If you want to settle this debt then you will need to contact Gladstones Solicitors directly – https://www.gladstonessolicitors.co.uk/

 

Disabled badges and also more commonly known as blue badges are only valid on the highways in the correct areas (please refer to the handbook that comes with the blue badge).

Blue Badges do not give you free parking on our sites and full tariffs apply at all times, they do however give you the ability to park in marked disabled bays on sites that have them.

Please refer to the signage on the car park.

 

We will respond to your appeal within 28 days, via the same method you appealed.

  1. Postal appeals – We will post the response to the address you gave to us in your appeal letter.
  2. Online appeals – We will email the response to the email address you supplied.

If you do not hear from us within 28 days please contact us and don’t assume your appeal was successful

Appeals can be lodged on-line through our website or sent in the post in writing.

You have 28 days to challenge a ticket and 21 days to challenge a Formal Demand. If you appeal your ticket and it is unsuccessful, you will only qualify for the lower rate discount if the appeal was made within 14 days of the PCN being issued.

A company has to be approved by an accredited trade association (ATA) in order to access the DVLA database. This requires the company to undergo a full audit from the ATA prior to being accepted and then audited every year by the DVLA and the ATA.

We also have to be registered with the information Commissioner’s Office (ICO). This allows us to request keeper details from the DVLA and to use and store them appropriately in line with the Data Protection Act (GDPR), also it allows us to pursue unpaid charges through debt recovery and the county courts.

If your appeal has been declined by the internal appeals adjudicator then you be will made aware of how to appeal to the IAS (Independent Appeals Service). All the information required to appeal to the IAS will be enclosed in your appeal response.

Please click here to go to our complaints page. Here you will have access to all the information you require to make a complaint to HX Car Park Management Ltd.

Many online forums & advice centers will tell you this in just an invoice and you don’t have to pay this charge, this is factually incorrect, Charges are issued under a contractual relationship with the driver and/or keeper of the vehicle – the terms and conditions of parking are listed on the signs within the car park showing the contractual rates.

These charges are in line with the Independent Parking Committee’s code of conduct and Schedule 4 of the Protection Of Freedoms Act 2012 (POFA).

If the driver of the vehicle breaches the terms and continue to park they are accepting liability and are contractually agreeing to pay a parking charge to ourselves.

We have a valid contract with the landowner and are a fully accredited operator with the International Parking Community (IPC). This gives us reasonable cause to request the keeper details from the DVLA to pursue any outstanding charges.

The majority of the CCJ’s issued against drivers and/or the keepers of vehicles that have unpaid charges outstanding all claimed that they read information on-line so they thought they did not have to pay the charge – Please look into this independently prior to taking all the advice some people put online.

Our contracts between us and the landowner/agents are protected for Data Protection. However, should the case be taken to the county court to recover a debt then it will be produced to the courts or in the litigation process.

All of our operatives are trained to a very high standard and for each parking charge issued, they take numerous pictures to record the event. These pictures are date and time stamped.

ANPR cameras monitor ANPR sites and these record images of vehicles entering and exiting sites.

If you are not appealing your parking charge, the early payment rate only applies when the payment has been made within 14 days from the date of the PCN being issued.

If you wish to appeal as you believe the charge has been issued incorrectly and that appeal is declined, you will only qualify for the lower rate discount if your appeal was made within 14 days of the PCN being issued.